ENFR
Discuss your project
← Back to homeTELOSFLOW / Legal information

Terms of Service

Last updated: 9 September 2026

These Terms of Service govern your engagement with TelosFlow. By engaging our services, you agree to these terms.

TelosFlow designs, builds, and deploys three main types of solutions:

  • Process automation. Automated workflows connecting your business tools, so recurring tasks run without manual intervention.
  • Customer-facing assistants. Conversational assistants that answer first-contact questions from your own data, around the clock.
  • Internal copilots. Tools that give your team instant answers on your procedures and prepare drafts for a human to review before sending.

The exact scope of your project is defined in a written quote following our discovery call.

Every engagement starts with a free 30-minute discovery call. Within 48 hours of that call, you receive a tailored quote outlining:

  • The scope of work
  • The setup fee and the monthly subscription
  • The timeline
  • The deliverables

No work begins until you formally approve the quote. Quotes are valid for 30 days.

Pricing is tailored to each project and disclosed in your quote. There are no published packages and no hidden fees.

  • A one-time setup fee, payable at project kick-off, covering design and build.
  • An optional monthly subscription, covering monitoring, support, hosting, and continuous optimisation.

Any monthly subscription is billed at the beginning of each month. Invoices are due within 14 days of issue. Late payments may incur statutory interest as defined by Maltese commercial law.

Most projects are delivered in around 2 weeks from approval. Simple assistants typically go live in a few days. More complex multi-tool automations can take longer. The exact timeline is specified in your quote and agreed before work begins.

Delays caused by missing client input (data, access credentials, approvals) are not our responsibility and do not extend our delivery commitment.

Upon full payment, you own the automations we build for you and are free to use them for your business without restriction.

The exact deliverables, and what is handed over at the end of the project, are defined in your written quote and agreed before any work begins.

An optional monthly subscription is available on any project, which includes:

  • Continuous automated monitoring, with an alert raised the moment something fails
  • Unlimited support during business hours. Bug fixes and minor adjustments at no extra cost.
  • Continuous optimisation as your business evolves
  • Hosting and maintenance of the underlying infrastructure

You can cancel the subscription at any time with 30 days' written notice. After cancellation, the monitoring, support, and hosting provided under the subscription end. You still own your automations, and we agree with you before the notice period expires how they will continue to run.

Any business information, data, or credentials you share with us during the engagement is treated as strictly confidential. We do not share it with third parties, do not use it for any purpose other than your project, and securely delete it upon project completion or your request. Contact details are handled separately, as described in our Privacy Policy.

We commit to delivering high-quality, tested, and documented automations. However, our liability is limited to the total amount paid by you for the specific project in question.

We are not liable for:

  • Indirect or consequential damages (loss of revenue, data, opportunity, etc.)
  • Failures, outages, or changes affecting the third-party services your solution integrates with
  • Misuse of the automations by you or your team after handover

Our automations may rely on third-party services (such as messaging platforms, payment providers, calendar tools, CRMs, etc.). You are responsible for maintaining valid accounts, API keys, and subscriptions for these services. Their pricing, terms, and availability are governed by their respective providers.

While you own the final automations, any pre-existing tools, frameworks, or code components created by TelosFlow before your engagement remain our property. Your project receives a perpetual licence to use them as part of your delivered solution.

Either party may terminate the engagement at any time. In case of termination by you before delivery, you are liable for the work completed up to that point. In case of termination by us, we will deliver all completed work and refund any unused portion of pre-paid fees.

These terms are governed by Maltese law. Any dispute that cannot be resolved amicably will be submitted to the competent courts of Malta.

We may update these terms occasionally. Material changes affecting active clients will be communicated by email at least 30 days in advance.

For any question regarding these terms:
Léo Boucher, leo.boucher@telosflow.org